The NaijaHandy Guarantee
Book with confidence.
Paid bookings on NaijaHandy are protected. If a job isn't done right, we work to make it right — a refund or a rework, based on the evidence.
What's covered
- Paid bookings completed through NaijaHandy checkout.
- The job not being done as described or agreed.
- Clear overcharging compared with the estimate you approved.
- A no-show by the artisan after payment — you get a full refund.
- Poor workmanship within reason, judged against what was agreed.
What's not covered
- Payments made off-platform (cash to the artisan, transfers outside checkout, etc.).
- Claims raised more than 14 days after the job date.
- Changes you agreed to with the artisan after booking.
- Damage or issues caused by the customer or a third party.
How to claim
- 1
Talk to the artisan first
Message or call them to explain the issue. Most problems are resolved quickly this way.
- 2
Raise a dispute from your booking
Within 14 days of the job date, open your booking and choose "Raise Dispute". Tell us what went wrong and attach any photos or evidence.
- 3
We review and make it right
Our team investigates both sides. If the claim is upheld, we refund the amount you paid through NaijaHandy or arrange a rework.
Good to know
- The guarantee applies to amounts paid through NaijaHandy checkout — keep payments on the platform.
- Claims must be raised within 14 days of the job date from your Bookings page.
- Eligibility is reviewed per claim based on the evidence from both sides.
- Keep messages and photos from the job — they help us decide faster.